Contact Industry Tools Company New Zealand
For product questions or help with your order, email our team. Include your order number and the email address used at checkout when asking about an order.
You can also track your parcel or read our delivery information.
Send us a message
Before you write
If your question is about a delivery and you have a tracking number, track your parcel answers it faster than we can. If it is about how delivery works, the shipping page has the costs and the timings.
Email us
theteam@industrytools.co.nz. Most emails are answered within one business day. Include your order number if you have one: it saves a round trip.
Call us
International call centre: +66 98 391 3877.
Where we are
Administration:
8 Commerce Street
Auckland CBD
Auckland 1010
New Zealand
We are an online shop. That address is an office, not a trade counter, so there is nothing to collect from it.
What we can and cannot answer
We can tell you exactly what a manufacturer states about a product: its dimensions, its rated capacity, its filter class, what is in the box. We can check stock and chase a parcel.
What we cannot do is tell you that a particular piece of protective equipment is right for your hazard. That is decided by your own risk assessment and by the certification marked on the product, and we would rather say so than guess.
Packaging and delivery
After introducing our Eco Pack packaging, we set the goal of working closely with our delivery providers to reduce our carbon emissions footprint.