{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of NZD 100 or more; a flat NZD 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping & Delivery Last updated 7 September 2026. Where we deliver Anywhere in New Zealand. Delivery times are the same wherever you are. What delivery costs Delivery is $25 . It is free once your order reaches $100 , and the charge is shown in your basket before you pay. Express delivery is offered at the checkout for a flat $25 on any order. It is a paid upgrade, so it is charged even on an order that already qualifies for free delivery. No GST is added at the checkout. The price on the page is the price you pay. How long it takes Orders are picked and packed in 24 to 48 hours, and delivery then takes 5 to 7 days, so allow about a week in total. Tracking Every order is sent tracked. The tracking number is emailed when the parcel actually ships, which is not the same moment as when you order, so there is nothing to chase in the first day or two. For logistical reasons items in one order may travel in separate parcels, so a partial delivery is not a missing order. If something goes wrong If a parcel is late, damaged or does not arrive, email theteam@industrytools.co.nz with your order number. Your rights under the Consumer Guarantees Act 1993 are set out on the refunds and returns page .",
    "url": "https://industrytools.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop offers a voluntary 15-day change-of-mind return window for eligible unused items, with no cancellation fee and no handling fee. Consumer guarantees under the Consumer Guarantees Act 1993 apply separately and cannot be excluded.",
    "content": "Refunds & Returns Last updated 7 September 2026. If something is faulty, damaged, wrongly described or not fit for the job This is your strongest right and it is not ours to limit. Under the Consumer Guarantees Act 1993 goods must be of acceptable quality, fit for the purpose they are sold for, and match their description. If they are not, you can ask for a repair, a replacement or a refund, and we pay the return postage . Tell us as soon as you can at theteam@industrytools.co.nz with your order number, and send a photograph if the item arrived damaged. It helps us with the carrier and it usually settles the matter in one email. If you receive the wrong item, or the order does not arrive at all, the same applies. These rights cannot be contracted out of for a consumer purchase, and nothing on this page or anywhere else on this site tries to. If you simply change your mind New Zealand law gives no cooling-off period for an online purchase, so what follows is this shop's own offer rather than a right you have by statute. You can return a product within 15 days of buying it for an exchange or a refund, if: it is in its original packaging; you have the receipt, order confirmation or other proof of purchase from this site; it was bought here rather than from a third-party retailer. Two costs are yours in that case, and we would rather be plain about them before you order than after. The return postage is yours to pay , with a tracked service, because these are heavy items and the carriage is real. And $39 per order is not refunded: that is the original packing and handling, which has already been spent. Reasons that count as change of mind include finding a better price, deciding an item does not fit, no longer needing it, and ordering the wrong thing. Cancelling an order An order can be cancelled at any time before it ships. Most orders ship within 24 hours, so contact us within 12 hours if you need to change or cancel one. A 12.5% service and processing fee applies to a cancellation. Once packing and shipping have started the order can no longer be cancelled, and the returns section above is what applies instead. How a refund is paid Refunds are processed 24 to 48 hours after the returned item reaches us and has been checked. The money goes back to the card or PayPal account you paid with, or is held as credit against a future purchase if you would rather. How to start Email theteam@industrytools.co.nz with your order number and, if you are sending something back, the tracking details.",
    "url": "https://industrytools.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Industry Tools Company New Zealand collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 7 September 2026. Who we are Industry Tools Company New Zealand, at industrytools.co.nz . Our contact address for privacy questions is theteam@industrytools.co.nz . What we collect and why To send you an order we need your name, delivery address, email address and the items ordered. We keep that because we have to: it is the record of a sale, and it is what a courier, a refund and an accountant each need. We never see your card details. Payment is handled by the payment provider on its own systems; this site receives confirmation that a payment succeeded and nothing more. We collect anonymous analytics about how the site is used, in aggregate, to see which pages are useful. Who it goes to The courier, so the parcel arrives. The payment provider, so the payment works. Nobody else, and we do not sell personal information. Cookies The basket uses your browser's local storage to remember what is in it. That stays in your browser. See the cookie policy . Your rights under the Privacy Act 2020 You may ask us for a copy of the personal information we hold about you, and you may ask us to correct it. Email theteam@industrytools.co.nz and we will answer within 20 working days, which is what the Act allows. If you are not satisfied with how we have handled a privacy matter you may complain to the Office of the Privacy Commissioner .",
    "url": "https://industrytools.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Industry Tools Company New Zealand.",
    "content": "Terms & Conditions Last updated 7 September 2026. Who you are buying from This site is operated by Caruso Consulting Co Ltd , trading as Industry Tools Company New Zealand. Our administration address is 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand. Prices and payment All prices are in New Zealand dollars . No GST is added at the checkout: the price shown is the price charged. We accept card payment and PayPal through a secure checkout. Card details are handled by the payment provider and never reach this site. Your order An order placed here is an offer to buy. It is accepted when we confirm it by email. If something is out of stock or a price is obviously wrong we will tell you and refund you in full rather than substitute something. Delivery, returns and cancellation Delivery costs and times are on the shipping page . Returns, the fees that apply and how to cancel are on the refunds and returns page . Using this site Do not upload or send anything through this site that carries malicious code, that is unlawful, or that infringes somebody else's rights. The content of this site belongs to us or to our suppliers and is not yours to republish. Product information Specifications are the manufacturer's own. We do not claim that any product meets or is certified to any standard, and measurements can vary slightly, so measure your own space before you order. The law that applies New Zealand law applies to these terms and to any purchase made here, and the New Zealand courts have jurisdiction. The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply and nothing here limits them.",
    "url": "https://industrytools.co.nz/terms-and-conditions/"
  }
}